Privacy Policy

Last Updated: 2026-09-05

Version: 1.0

1. Who We Are

1.1 Our Details

PropertyLabs Technologies
Registered in England and Wales
General Contact: contact@propertylabs.co.uk

1.2 Scope of This Policy

This Privacy Policy applies only to the PropertyLabs Technologies website (propertylabs.co.uk), which serves as an informational portal and contact point for inquiries.

Separate Privacy Policies: PropertyLabs Technologies operates multiple services under different brand names on separate websites. Each service has its own dedicated Privacy Policy that governs data collection and processing for that specific service. When you access or use any PropertyLabs Technologies service, the Privacy Policy of that specific service applies.

2. Information We Collect

2.1 Information You Provide

The only way you can interact with this Website is through the contact form. When you use the contact form, we collect the following information that you voluntarily provide:

  • Name: Your full name
  • Email Address: For response communication
  • Department Selection: To route your inquiry appropriately
  • Subject: The subject of your inquiry
  • Message: The content of your inquiry

2.2 Automatically Collected Information

When you visit this Website, we may automatically collect technical information including:

  • IP address and browser type
  • Operating system
  • Referring website URLs
  • Pages visited and time spent
  • Device information

This information is collected for analytical purposes and to improve Website functionality.

3. How We Use Your Information

3.1 Purposes of Processing

We use the information we collect for the following purposes:

  • Responding to Inquiries: To reply to your contact form submissions
  • Website Improvement: To analyse usage patterns and improve Website content
  • Security: To detect and prevent abuse or malicious activity
  • Communication: To send you information about your inquiry or, if you opt in, about our services

3.2 Legal Basis for Processing

  • Contract Performance: To respond to your inquiries as requested
  • Legitimate Interests: To improve our Website and prevent abuse
  • Consent: For marketing communications (you can withdraw at any time)

4. Who We Share Your Data With

4.1 Internal Use Only

Information submitted through the contact form on this Website is only shared with PropertyLabs Technologies staff who need to process your inquiry. We do not sell, rent, or share your personal data with third parties for advertising or marketing purposes.

4.2 Infrastructure Providers

We may use third-party infrastructure services to operate this Website, including:

  • Cloud hosting providers (AWS, Azure, Google Cloud)
  • Email delivery services (Mailgun)
  • Analytics providers

These providers only process data on our instructions and are contractually obligated to protect your data.

5. Data Security

PropertyLabs Technologies implements industry-standard security measures to protect your personal information, including:

  • Encryption: TLS 1.3 for data in transit
  • Access Controls: Role-based access with principle of least privilege
  • Network Security: Firewalls and intrusion detection
  • Regular Audits: Periodic security assessments

6. Data Retention

We retain your personal data only as long as necessary:

  • Contact Form Data: Retained for 12 months after your inquiry is resolved
  • Analytics Data: Aggregated and anonymised after 26 months
  • Marketing Data: Retained until you unsubscribe

7. Your Rights

Under UK GDPR and Data Protection Act 2018, you have:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise your rights: Email contact@propertylabs.co.uk

8. Cookies

8.1 What We Use

This Website may use cookies to enhance your browsing experience. We use:

  • Necessary Cookies: Essential for Website functionality
  • Analytics Cookies: To understand how visitors use the Website

8.2 Cookie Control

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of this Website.

9. International Transfers

Some of the service providers we use may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • UK Adequacy Decisions
  • Standard Contractual Clauses approved by the UK ICO
  • UK International Data Transfer Agreements

10. Contact Us

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO):
Website: https://ico.org.uk/concerns/ | Phone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this Website and updating the "Last Updated" date.